Shipping Policy
SHIPPING POLICY
U.S. orders are shipped from the U.S. through either DHL or USPS, and the estimated delivery time is 1 - 5 working days from the date the order is processed, depending on shipping speed chosen at checkout. Hawaii, Alaska, and APO orders might take longer.
Please note that any delays or damages caused by shipping carriers are not our responsibility. We also recommend providing accurate shipping information to avoid misrouted or undelivered products.
In the event that your package goes missing, we will help as much as possible, however ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
If your order arrived damaged, incomplete, or incorrect, please contact us at hello@trydeos.com immediately. We may require photos of the damaged product and packaging.
For US orders totaling $45 or more, you'll enjoy complimentary shipping. Before we ship your order, please allow us 1-3 business days for order processing. Once your order is dispatched, you can expect the following estimated delivery times:
- United States: 2-5 business days
- United Kingdom: 7-18 business days
- Australia: 7-18 business days
- Canada: 7-18 business days
- Europe: 7-18 business days
- Rest of the World: 14-20 business days
Please note: Once your order is shipped, it may be subject to customs clearance. We are not liable for any customs-related delays, fees, or seizures. It is your responsibility to know your country's customs policies. Additional charges are not within our control.
Due to varying customs restrictions on the importation of supplement products, we do not ship to every country. Here are the countries we ship to:
United States, Aruba, Austria, Belgium, Croatia, Cyprus, Denmark, France, Germany, Ghana, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Monaco, Morocco, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Poland, Portugal, Saudi Arabia, Serbia, South Africa, South Korea, Sweden, Switzerland, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, U.S. Outlying Islands, United Arab Emirates (2 of 7 emirates), United Kingdom, Zimbabwe.
If your country is found above, we will ship to you. However, we cannot guarantee you will not be charged customs fees upon importation. Please refer to your country's policies prior to placing an order.