Refund & Return Policy

RETURNS & REFUNDS POLICY

*30 DAY MONEY-BACK GUARANTEE

You can try DEOS risk-free. If you are unhappy with your purchase for any reason, please contact us at hello@trydeos.com. We are happy to issue a refund within 30 days of you receiving your first order of DEOS.

We require that you contact us before initiating your return, to ensure the proper processing of your refund. If you return items without contacting us beforehand your refund will be refused.

To qualify for a return, you must return all the items in your order in their original packaging. You are responsible for covering the cost of return shipping.

We will not provide any refunds for requests made past 30 days from the delivery of your initial purchase. We do not accept returns of opened products after the first order.  No exceptions will be made for either of these requirements.

Please note: Subscription renewals (any shipments after your first order) are not eligible for refunds or returns. Only your first subscription order is covered by our 30-Day Money-Back Guarantee. If you wish to cancel your subscription, please ensure you do so before your next month's billing cycle.

The 30 Day Money-Back Guarantee applies only to subscription products and not one-time purchase products.

RETURNS OF UNOPENED ITEMS - ONE TIME PURCHASES

To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product.

UNDELIVERED OR RETURNED TO SENDER

In the event that a product is returned to us due to an incorrect or incomplete address, we will not be held responsible for reshipping the product. We may issue a refund for the product, minus any shipping costs, provided the product is returned in its original condition.

In the event that a shipment is returned to us as Undelivered, you may receive a replacement/ full refund for the products ordered.

Alternatively, we can reship the order after collecting an additional shipping fee. It is important to note that this policy does not apply to Refused Packages.

We will not accept requests for replacements or refunds for orders past 30 days of delivery.

DAMAGED PACKAGES

Should you encounter any damaged goods in your order, please get in touch with our customer support team at hello@trydeos.com. We'll promptly investigate the matter and, if the issue is verified, we'll make arrangements to send you a replacement for the damaged item. No replacements will be sent without proof that the package came damaged.

We will not accept requests for replacements or refunds for orders past 30 days of delivery.

REFUSED PACKAGES

If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.

It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.

For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it. 

MODIFYING ORDERS

If you have placed an order, and then decide that you would like to modify it for any reason, please email us immediately at hello@trydeos.com. If a packing slip has not been created for the order, we can modify or cancel. If a packing slip has already been created, we will not be able to edit the original order.

DUPLICATE ORDERS

Please be advised that DEOS assumes no responsibility for any duplicate orders placed by customers online. It is the customer's responsibility to ensure that duplicate orders are avoided. In the event that a duplicate order is placed, all return guidelines as laid out in the Return Policy will apply.

CANCELATION POLICY

Customers can only cancel their subscription after a 14-day window from the date of their initial order delivery. The purpose of this policy is to allow sufficient time for customers to receive and try our product. After the 14-day period, customers can cancel their subscription. To do so, customers must log into their account on our website and follow the cancellation process. The cancellation request should be made after the 14-day period has elapsed. Customers will not be charged any further fees or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, customers can reach out to our customer support team.

Please note that by placing an order and subscribing to our product, you agree to adhere to the cancellation policy outlined above.

SAME DAY CANCELATIONS

Please note that if you request the cancellation of your subscription on the same day as your purchase, we reserve the right to cancel both your subscription and any associated order.

By using our services, you agree to these terms and conditions.

If you have any further questions or concerns, please do not hesitate to contact us at hello@trydeos.com