Refund policy
At DEOS, we want you to feel confident trying our products. Please read this policy carefully before placing your order.
For questions or help with a return, contact us at hello@trydeos.com.
30-Day Money-Back Guarantee for Subscription Orders
We offer a 30-day money-back guarantee on your first subscription order.
If you are not satisfied with your first subscription order, you may request a full refund within 30 days of delivery. To qualify for a refund, you must contact us at hello@trydeos.com and return your entire order.
The 30-day money-back guarantee applies only to your first subscription order. It does not renew or reset on future subscription orders, recurring charges, or additional shipments.
Future subscription orders and recurring shipments are not eligible for return or refund under the 30-day money-back guarantee. If a future subscription order arrives damaged, defective, incorrect, is missing items, or appears to be lost in transit, please contact us within 30 days of delivery or expected delivery so we can review the issue and, if verified, send a replacement.
This guarantee applies to all DEOS products purchased as part of a qualifying first subscription order.
30-Day Money-Back Guarantee for One-time Purchase Orders
One-time purchase orders are eligible for return within 30 days of delivery.
To qualify for a refund, you must contact us at hello@trydeos.com and return your entire order. Customers are responsible for return shipping costs, and we do not provide prepaid return labels.
Once we receive your returned order and confirm that it qualifies under this policy, we will issue a refund for the eligible products.
Return Requirement
To receive a refund, you must return your full order.
For example, if you ordered three bottles and want a refund, all three bottles must be returned. Once we receive your returned order and confirm that it qualifies under this policy, we will issue a full refund for the eligible products.
Original shipping charges paid at checkout will be refunded for eligible returns. Customers are responsible for return shipping costs. We do not provide prepaid return labels.
How to Start a Return
To start a return, email us at hello@trydeos.com within 30 days of delivery.
Please include:
- Your order number
- The email address used to place the order
- The reason for your return
- Return tracking information once your return has been shipped
Do not send returns without contacting us first. Returns sent without contacting us may be delayed, refused, or ineligible for refund.
Return Shipping
Customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping method. To process your refund, we must be able to confirm that your return was shipped and received. If you do not provide return tracking information, we may not be able to confirm your return or issue a refund.
DEOS is not responsible for returns that are lost in transit.
Subscription Cancellations
You may cancel your subscription at any time.
To cancel your subscription, log into your account on our website and follow the cancellation instructions, or contact us at hello@trydeos.com for assistance.
Canceling your subscription prevents future subscription renewals. It does not automatically cancel, refund, or stop an order that has already been placed, processed, or shipped.
Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us at hello@trydeos.com as soon as possible.
Orders may be eligible for cancellation or modification within approximately 1 hour of being placed, but we cannot guarantee that changes can be made. Once an order has been processed, packed, or shipped, we may not be able to cancel or modify it.
If your order has already shipped, you must wait for it to arrive and then follow our return process.
Please review your order carefully before submitting it.
Damaged, Lost, or Missing Packages
If your order arrives damaged, is missing items, or appears to be lost in transit, contact us at hello@trydeos.com within 30 days of delivery of expected delivery.
We may ask for photos, order information, shipping details, or other proof so we can investigate the issue.
If the issue is verified, we will typically send a replacement. In some cases, at our discretion, we may issue a refund or provide another reasonable resolution.
No replacement or refund will be provided without sufficient information to verify the issue.
Undeliverable Packages and Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may offer a replacement, reshipment, store credit, or refund at our discretion.
Additional shipping fees may apply for reshipment.
If the package is not returned to our warehouse, we may not be able to issue a refund.
Refused Packages
We recommend accepting your package and contacting us to start a return instead of refusing delivery.
If you refuse a package, we cannot guarantee that it will be returned to our warehouse. Refused packages may be lost, delayed, or subject to return shipping fees charged by the carrier.
To be eligible for a refund on a refused package, you must provide return shipping or tracking information showing that the package is being returned to us. If the refused package is not returned to our warehouse, we may not be able to issue a refund.
Any return shipping fees, carrier fees, or related costs charged to DEOS may be deducted from your refund where permitted by law.
Duplicate Orders
Customers are responsible for reviewing their order before checkout and avoiding duplicate purchases.
If you accidentally place a duplicate order, contact us at hello@trydeos.com as soon as possible. If the duplicate order has not yet been processed or shipped, we will do our best to cancel it.
If the duplicate order has already shipped, it will be handled under our standard return policy.
Refund Timing
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process and post the refund.
Policy Abuse
We reserve the right to refuse returns, refunds, or replacements if we determine that a customer is abusing this policy, making excessive claims, submitting fraudulent information, or otherwise acting in bad faith.
Contact Us
For questions about returns, refunds, cancellations, or damaged/lost packages, contact us at: